Shipping policy
Shipping Policy
Last Updated: October 22, 2024
1. Introduction
Welcome to Sole Spray Inc. (“Sole Spray,” “we,” “our,” “us”). This Shipping Policy outlines the terms and conditions related to the shipping of wholesale orders placed by authorized retailers. By placing an order with us, you agree to the terms specified below.
2. Order Processing
2.1 Order Placement
Wholesale orders are processed through direct communication via email or phone. To place an order, please contact us at info@solespray.com.
2.2 Order Approval
Before processing your order, you must be approved as an authorized reseller. Begin the approval process by applying here. Once approved, we will create an account for you and provide further instructions for placing orders.
2.3 Processing Time
Orders are typically processed within 1-3 business days after receipt of your order confirmation and payment. Please allow additional time during peak seasons or promotional periods.
3. Shipping Methods
We utilize reliable shipping carriers to ensure your orders are delivered promptly and securely.
3.1 Carriers
• UPS (United Parcel Service)
• FedEx (Federal Express)
3.2 Shipping Options
Depending on your location and order requirements, we may offer different shipping options through UPS or FedEx. You will be informed of the available options during the order process.
4. Shipping Costs
4.1 Flat Shipping Fee
A flat shipping fee of $30 CAD is applied to all wholesale orders, regardless of the order size or destination within Canada and the USA.
4.2 Additional Fees
Currently, we do not charge additional fees beyond the standard flat shipping rate. However, if there are any changes to the shipping costs, we will notify you in advance.
5. Delivery Timeframes
5.1 Estimated Delivery Times
Delivery times vary based on the shipping address location. Below are the estimated delivery timeframes:
• Canada and USA: 2-14 business days
Please note that these are estimated times and may be subject to delays due to factors beyond our control, such as weather conditions, carrier disruptions, or customs processing.
5.2 Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment through the carrier’s website (UPS or FedEx).
6. Shipping Destinations
6.1 Geographic Limitations
We ship exclusively to Canada and the United States of America (USA). If you require shipping to a location outside of these countries, please contact us to discuss potential arrangements and additional costs.
6.2 Address Accuracy
Please ensure that your shipping address is accurate and complete. Sole Spray Inc. is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
7. Customs and Import Duties
7.1 Responsibility for Customs
For shipments to the USA, customers are responsible for any customs duties, taxes, or import fees that may apply. Sole Spray Inc. is not responsible for these charges and advises customers to check with their local customs office for more information.
7.2 Customs Delays
We are not responsible for any delays caused by customs processing. Such delays are beyond our control, and we recommend contacting your local customs office for updates on your shipment.
8. Damaged or Lost Shipments
8.1 Damaged Packages
In the event that your shipment arrives damaged, please contact us immediately at info@solespray.com with details and photographs of the damage. We will work with the carrier to resolve the issue and arrange for a replacement or credit as appropriate.
8.2 Lost Packages
If your package is lost in transit, please notify us at info@solespray.com. We will initiate an investigation with the carrier and take necessary steps to locate or replace your order.
9. No Returns Policy
Please note that Sole Spray Inc. does not offer returns for wholesale orders. We encourage you to carefully review your order details before finalizing your purchase. If there are any issues with your order, please contact us promptly to discuss potential resolutions.
10. Liability Disclaimer
Sole Spray Inc. is not responsible for any delays caused by shipping providers (UPS or FedEx) or by customs processing in the destination country. All shipping times are estimates and not guaranteed.
11. Changes to This Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at: info@solespray.com